How many days do I have to return may item(s)?

All of our items can be return within 15 days after receiving you item; if purchase through our online store. All sales made in person or in any Independent Market are final and cannot be returned nor exchange. Please note that final sale items are not eligible for return or exchange.

Can I get a refund or exchange an item(s)?

Absolutely, returns for refunds or exchanges are free of charge. Eligible items can be return or exchange as long as:  

      The item is in the same condition that you received it, unworn or unused, with tags, and in its original or secure packaging. You’ll also need the receipt or proof of purchase. And, they also must be returned in their secure and protected packaging to prevent item(s) arriving broken or damaged. If not properly package, and the item(s) is damaged or broken no refund or credit may be applicable.

Please note that if the item(s) was not properly package, and the is damaged or broken a restock and shipping fee may be applied.

How do I start my return?

To start a return, you can contact us at info@detierramadre.com. We will be happy to start your return process. Please note that we will also need from you the receipt or proof of purchase and your order number.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that a shipping and re-stocking fee will be charged.

But if you need some extra help, we are here to help and you can always contact us for any return questions at info@detierramadre.com.

What if my item arrive damaged?

Contact us immediately within 48 hours of delivery at info@detierramadre.com. And, will make it right for you.

Items Not Eligible for Returns or Refunds:

    Items without an original receipt
    Final sale items
    Items damaged through normal wear and tear
    Items not properly package, damaged or broken

What about Final Sales?

Are final and cannot be returned or exchange. As indicated on invoice receipt. Please note that in person or in any Independent Market sales are final and cannot be returned or exchange.

How long does it take to receive a refund?

The refund will be issued one business day after we confirm the product is unworn or unused, with tags, and in its original or secure packaging. Please note that every bank takes different times to process refunds.